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FAQ

The following is a set of FAQs on Regulation Crowdfunding for the guidance of FINRA members. For additional information, visit our funding Portal webpage.
What types of campaigns are allowed on ContiPay Donate?

We welcome campaigns for medical expenses, education, emergencies, business ventures, community projects, and personal causes that align with Ubuntu values. We don't allow campaigns for illegal activities, hate speech, or anything that goes against community standards.

Can I update my campaign after it's published?

Yes! You can add updates, photos, and messages to keep your supporters informed about your progress. However, major changes like the funding goal or campaign purpose may require verification to maintain transparency and trust within our community.

How do I receive funds from my campaign?

funds are transferred to your verified account via your chosen local payment method (EcoCash, Innbucks, etc.) or bank transfer. There's typically a brief verification period for security purposes. We'll guide you through the withdrawal process step by step.

Can I donate anonymously?

Yes, we offer the option to donate anonymously. Your name will not be displayed publicly on the donor list. However, campaign organizers will still have access to basic information for record-keeping and thank-you purposes, in compliance with Zimbabwean financial regulations.

How do I start a crowdfunding campaign for my cause?

Starting a campaign is simple! Create an account, set your funding goal, describe your cause with compelling photos and videos, then share with your community. Our step-by-step guide makes the process easy, and we're here to help if you need assistance.

Is my payment information secure when donating?

Absolutely. ContiPay Donate uses bank-level security with SSL encryption and complies with international payment standards. All transactions are processed through secure, verified payment gateways. We take your financial security seriously and implement the highest industry standards.

Can I donate using EcoCash and other local payment methods?

Yes! ContiPay Donate supports all major Zimbabwean payment methods including EcoCash, Innbucks, O'Mari, ZimSwitch, Zipit, OneMoney, and Telecash. We also accept international payments via Visa and Mastercard. Our platform is specifically designed to make donating accessible for all Zimbabweans.

What happens if a campaign doesn't reach its goal?

Campaigns that don't reach their full goal still receive all funds raised (minus processing fees). We believe every contribution matters and helps to make a positive difference, regardless of whether the full target is met. Campaign creators can continue fundraising beyond the original deadline if needed.

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